FAQ

Shipping

Shipping within Canada and the US is free for all orders. Canadian orders ship via Canada Post, US orders via USPS.

Estimated shipping delivery times:

We know you can’t wait to get your new pillows fluffed and styled in their new home and we do our best to send out orders as quickly as we can (usually 1-3 business days processing). Pillow covers are shipped from our studio in Toronto, Canada and usually arrive within 2-8 business days of shipping, depending on your location. If it hasn’t arrived after 10 business days, drop us a note at hello@kellymodern.com and we’ll look into it. All pillows are handmade to order, so we appreciate your patience.

Order never arrived:

If your order didn’t end up arriving, please check your shipping confirmation and confirm that you entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, though it will have to be at your cost.
 
If the shipping address was correct, get in touch with us at hello@kellymodern.com noting your order details. We’ll see what can be done.

Returns

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please let us know via email here within 7 days of receiving.

Pillow Inserts

Does my pillow come with the insert?

No, we offer pillow covers only at this time. We hope to offer down inserts soon – sign up for our mailing list here to be the first to know when we start stocking inserts.

What size insert should I buy for my new cover?

We recommend a down/feather insert the same size as the listing dimensions. All pillow covers are made 1″ smaller than the listed dimensions to ensure a nice, full looking pillow (because no one wants a sad, flat pillow). This means a 20×20″ cover is actually 19×19″ finished size.

Fabric Samples

Is this fabric more white/grey/cream/ivory?

We do our best to ensure that all product photos are as true to life as possible. However, due to various monitor settings it’s impossible to know whether the colour is displaying perfectly on your device.
If you’re looking to match existing decor, ordering fabric samples is the best way to get a feel for the colour & texture of a fabric. Most listings will have a fabric sample option under the size pulldown menu – if not, let us know.

Custom Orders

Do you make custom pillows?

We’d love to make something unique for you! Please email details (fabric, sizing, etc) to hello@kellymodern.com for a quote.

Payment Methods

What payment methods are accepted?

Currently credit & debit cards from Visa, Mastercard & American Express.

Is my information secure?

We use Stripe for payment processing, which means your credit card info is never sent to our servers but goes directly to Stripe. If you’d like to read more about their security policy, click here.

Shopping Cart