FAQ

Shipping & Returns

See info here

Pillow Inserts

Does my pillow come with the insert?

No, we offer pillow covers only at this time. We hope to offer down inserts soon – sign up for our mailing list here to be the first to know when we start stocking inserts.

What size insert should I buy for my new cover?

We recommend a down/feather insert the same size as the listing dimensions. All pillow covers are made 1″ smaller than the listed dimensions to ensure a nice, full looking pillow (because no one wants a sad, flat pillow). This means a 20×20″ cover is actually 19×19″ finished size.

Fabric Samples

Is this fabric more white/grey/cream/ivory?

We do our best to ensure that all product photos are as true to life as possible. However, due to various monitor settings it’s impossible to know whether the colour is displaying perfectly on your device.

If you’re looking to match existing decor, ordering fabric samples is the best way to get a feel for the colour & texture of a fabric. Most listings will have a fabric sample option under the size pulldown menu – if not, let us know.

Custom Orders

Do you make custom pillows?

We’d love to make something unique for you! Please email details (fabric, sizing, etc) to hello@kellymodern.com for a quote.

Payment Methods

What payment methods are accepted?

Currently credit & debit cards from Visa, Mastercard & American Express.

Is my information secure?

We use Stripe for payment processing, which means your credit card info is never sent to our servers but goes directly to Stripe. If you’d like to read more about their security policy, click here.