Shipping within Canada and the US is free for all orders. Canadian orders ship via Canada Post, US orders via USPS.
Pillow covers are shipped from our studio in Toronto, prints are shipped direct from our printer in California.
We know you can’t wait to get your new pillows fluffed and styled in their new home and we do our best to send out orders as quickly as we can (usually 1-3 business days processing). All pillows are handmade to order, so we appreciate your patience.
Depending on where you’re located, shipping times can vary anywhere from 3-10 business days. If it hasn’t arrived after 10 business days, drop us a note at firstname.lastname@example.org and we’ll look into it.
If your order didn’t end up arriving, please check your shipping confirmation and confirm that you entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, though it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order details. We’ll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please let us know within 7 days of receiving.